States’ new health insurance marketplaces, part of the Affordable Care Act (ACA), are drawing underwhelming reviews, due in large part to problems experienced by those who have attempted to register, according to an AP-GfK poll (PDF) published Thursday.
Among the 7 percent of Americans who reported that a member of their household has tried to sign up for insurance through the health care exchanges, 73 percent reported problems.
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Overall, just 7 percent of Americans said the rollout of the health exchanges had gone very well or extremely well. Of those with a household member who tried to sign up, only 11 percent said they had succeeded in purchasing health insurance.
Reynol Rodriguez, a computer technician from San Antonio, said he was able to do some comparison-shopping online, but computer glitches kept him from signing up.
"I was very much looking forward to it," said Rodriguez, 51. "That's what this country needs — affordable health care."
Janice Brown, a semiretired travel agent from Prather, Calif., was among those who had a positive experience.
After some initial trouble on the exchange website, Brown got through to a help line and downloaded an application to buy a plan for $1,500 per month for herself and her husband. That's $1,000 less than her current private plan.
"I'm thrilled," said Brown, 61. "The coverage is better. It's fantastic."