Report: Big-name hospitals aren't always the best for surgery

Some of the most nationally renowned hospitals earn mediocre ratings when it comes to surgery, according to a new report released Wednesday by Consumers Union (CU).

In the first effort of its kind, the nonprofit publisher of Consumer Reports magazine released ratings of 2,463 U.S. hospitals in all 50 states based on the quality of surgical care.

The group used two measures: the percentage of Medicare patients who died in a hospital during or after surgery, and the percentage who stayed in a hospital longer than expected based on standards of care for their condition.

Both are indicators of complications and overall quality of care, said Dr. John Santa, medical director of Consumer Reports Health.

While some hospitals submit data to registries about surgical procedures, patients rarely have access to that data. “Consumers have very little to go on when trying to select a hospital for surgery, not knowing which ones do a good job at keeping surgery patients safe and which ones don’t,” said Lisa McGiffert, director of Consumers Union’s Safe Patient Project. “They might as well just throw a scalpel at a dartboard.”

The ratings will surely ignite debate, especially since many nationally renowned hospitals earned only mediocre ratings. The Cleveland Clinic, some Mayo Clinic hospitals in Minnesota and Johns Hopkins Hospital in Baltimore, for instance, rated no better than midway between "better" and "worse" on the CU scale, poorer than many small hospitals.

Because CU had only limited access to data, the ratings also underline the difficulty patients have finding objective information on the quality of care at a given facility.

Nevertheless, "this is a step in the right direction," said Paul Levy, former president of Beth Israel Deaconess Medical Center in Boston, who was not involved in the project. "To whatever extent you can empower patients to get better care and become partners in pushing the healthcare system to make improvements is to the good."

CU's ratings are based on Medicare claims and clinical records data from 2009 to 2011 for 86 kinds of surgery, including back operations, knee and hip replacements and angioplasty. The rates are adjusted to account for the fact that some hospitals treat older or sicker patients, and exclude data on patients who were transferred from other hospitals. These are often difficult cases that, CU felt, should not be counted against receiving hospitals.

Although the ratings do not explicitly incorporate complications such as infections, heart attacks, strokes or other problems after surgery, the length-of-stay data captures those problems, said Santa.

Some of the findings are counterintuitive. Many teaching hospitals, widely regarded as pinnacles of excellence and usually found at the top of rankings like those of U.S. News & World Report, fell in the middle of the pack.

"This isn't the first time we've seen this sort of surprise," said Dr. Marty Makary, a surgeon at Johns Hopkins Hospital and author of the 2012 book, "Unaccountable: What Hospitals Won't Tell You and How Transparency Can Revolutionize Health Care."

"For a complex procedure you're probably better off at a well-known academic hospital, but for many common operations less-known, smaller hospitals have mastered the procedures and may do even better" with post-surgical care, he added.

The Cleveland Clinic's chief quality officer, Dr. Michael Henderson, said CU's methodology, which gave his hospital a middle-of-the-scale rating, "doesn't give you a true picture" of the quality of surgical care. He said actual outcome data is better, which tracks how well patients undergoing any given procedure fare, and for which Cleveland is a pioneer in making public via its website.

Experts at other big-name hospitals whose CU ratings fell short of their reputations also questioned the methodology. "The accuracy of claims data," like that CU used, "is very low or unknown," said Dr. Peter Provonost of Johns Hopkins Hospital.

CU also found that several urban hospitals did well despite serving many poorer, sicker patients, including Mount Sinai Hospital in New York and University Hospitals Case Medical Center in Cleveland.

Rural hospitals did better, on average, than other hospitals, and many hospitals practically unknown beyond their zip code outranked famous ones, including Kenmore Mercy near Buffalo, New York; Arrowhead in Glendale, Arizona; Sacramento Medical Center in California; and Arkansas Heart in Little Rock.

Hospital choice matters more for some procedures than others. Length of stay for hip and knee replacements and back surgery varied widely, for instance, while hospitals' scores for colon surgery and hysterectomy were more similar to one another.

Like other experts pushing for greater medical transparency - that is, reporting data on how patients fare after treatments - CU's Santa said available data, including that used by CU, is far from perfect.

The American College of Surgeons collects data on surgical outcomes, such as the rate of infections at the surgical site and urinary tract infections, through its National Surgical Quality Improvement Program. The group will not release the data to the public because it promised confidentiality to hospitals providing the data, said Dr Clifford Ko, a cancer surgeon at UCLA Jonsson Comprehensive Cancer Center who is involved in the project. However, 102 of about 500 participating hospitals voluntarily report some of their data to the federal Center for Medicare and Medicaid Services.

Al Jazeera and Reuters